In the eyes of regulators, investors and consumers alike, the time has come for companies to make good on their sustainability commitments by quantifying and disclosing the tangible, positive impacts generated for the planet and society. With this, executives are asking their procurement organizations to transform from simply a cost-cutting organization, to an impactful and strategic organization creating competitive differentiation through agile and secure supply chains. EcoVadis will give insights on how to implement effective change management measures to make and consider sustainable practices a "business as usual" process.

Consumer expectations are shifting. The new “spiritualised consumer” is much more aware of their own well being and a deeper meaning in their lives, taking the focus from luxury to the new evolutionary lifestyle. This session will explore how to incorporate these new values into your hotel experience and the move from so called standard operating practices to a culture of heartfelt leadership.

The hospitality industry has proved its resilience once more, emerging from the pandemic faster than many expected. Hotel rates are well above 2019 and city centre occupancies, which were once mired, are now closing in on their pre-pandemic levels; however, 2022 is not without a new set of challenges: inflation, rising costs, and staff shortages. We know the industry is resilient, but what can we expect for 2022 and beyond?